Shipping policy

Shipping, Return & Exchange Policy

As New Arrivals, we produce our products upon order. To ensure a smooth shopping experience, please review the following terms and conditions.

1. Shipping Process

* Shipping: Orders are generally dispatched within 3–5 business days.
* Custom Products: Delivery times may vary for selected custom-designed items. Please refer to the product detail page for the most up-to-date information.

2. Return Conditions

* Made-to-Order Products: Since our products are made specifically upon order, returns are not accepted.
* In-Store Purchases: Products purchased and tried on in-store are not eligible for return or exchange.

3. Exchange Procedure

You may request a size or model exchange once only, within 7 days of receiving your order.

How to Request an Exchange

1. Submit a Request: Send an email to info@leaf-atelier.com including your full name, order number, and reason for exchange.
2. Approval & Shipping: Once approved, you will receive a Yurtiçi Kargo customer code.
3. Shipment: Deliver your package to Yurtiçi Kargo using the provided code. If another courier is preferred, shipping costs will be the customer’s responsibility.
4. Result: After inspection and approval, your new product will be shipped free of charge.

Important: Online order exchanges cannot be processed in our physical store. Packages sent without prior email approval will not be accepted.

4. Exchange Conditions & Restrictions

The following requirements must be met for an exchange request to be approved:

* Condition: The item must be unused, unworn, with tags attached, and in its original condition.
* Hygiene & Damage: Items with perfume, deodorant, smoke odors, makeup stains, or damage caused by use will not be accepted.
* Set Products: Products sold as a set may only be exchanged when all pieces are returned together.
* Responsibility: The customer is responsible for the package until it reaches our warehouse. We are not responsible for packages lost or damaged during transit.